Every call answered, so you don't have to.
Never miss a customer while you're on a job or in a meeting. We answer your calls day and night. You get a summary, transcript and recording by email. All for £39 a month.
£39 a month + 2p per AI response · no charge per call · no virtual office needed
Call answering, in a few lines
Call answering from the Maggie O'Neill Centre uses an AI voice agent that sounds like a person. It answers your business calls 24/7. When your availability is on, calls can be put through to you. When it's off, the AI takes a message. Then it emails you a summary, transcript and recording. It costs £39 a month, plus 2p per AI response. There's no charge per call. You don't need a virtual office plan to use it.
The quick facts
- Price
- £39 a month, plus 2p per AI response. No charge per call. Works on its own, with no virtual office plan needed.
- Who answers
- An AI voice agent that sounds like a person.
- Hours
- 24 hours a day, 7 days a week.
- Your availability
- On: calls can be put through to you. Off: the AI takes a message.
- By email
- A summary, transcript and recording of every call.
- Record
- Every call is stored in your CRM account.
- With a virtual office
- Optional. Add it to any plan, from £20 a month, or just have call answering on its own.See virtual office plans
Last updated: October 2026
What happens when someone calls my business?
Every call is answered, day or night. So no customer hits voicemail and rings the next name on the list.
Your call is answered
A human-like AI voice agent picks up every call, day or night, so nobody hits voicemail.
The message is taken
Who called, why, and how to get back to them.
Transferred or messaged
With your availability on, the call can be put through to you. With it off, the AI takes the message.
Emailed to you
A summary, a full transcript and a recording of the call arrive by email.
Kept in your CRM
Every call is stored in your CRM account. So you have a record of who rang and what they needed.
How do you want your calls handled?
The AI voice agent answers every call, 24/7. Your availability setting decides what happens next.
Availability on: put through to you
When you're free to take calls, switch your availability on. The AI answers, then puts the call through to you. So urgent calls still reach you.
Availability off: message emailed
When you're busy or away, switch it off. The AI takes a message. You get a summary, transcript and recording by email.
Who uses a call answering service?
Anyone who loses work because they can't pick up while they're working.
Trades
You can't answer the phone up a ladder or under a sink. The customer still gets through.
Sole traders
No receptionist, no missed work. Callers get an answer, not voicemail, even at night.
Clinics and therapists
You're with a client. We take new enquiries and send them to you for after the session.
Small offices
Cover lunch, busy mornings and days out. No need to hire anyone.
Businesses with lots of calls
It answers lots of calls at once, so nobody waits on hold. Every call is picked up, and no caller gives up and rings someone else.
Businesses that get leads out of hours
Evenings, weekends, bank holidays. Calls are answered day and night, so you don't miss a single lead.
Can I add call answering to a virtual office?
Yes, if you want to. Add call answering to any virtual office plan for £39 a month, plus 2p per AI response. Then the Maggie O'Neill Centre looks after your address, your post and your calls. But you don't have to. Call answering works on its own, with no virtual office plan.
Virtual office plans start at £20 a month for a registered office address. The £40 Virtual Office plan adds unlimited post scanning and 2 free meeting room hours a month. Director's Cover adds £10 a month to either plan.
See virtual office plans and prices
Need to meet a caller face to face? The Pod costs £20 an hour. Meeting room hire in Huyton
Call answering questions
How much does call answering cost?
Call answering from the Maggie O'Neill Centre costs £39 a month, plus 2p per AI response. There's no charge per call. So a short call costs a few pence.
Who answers my calls?
An AI voice agent that sounds like a person answers your calls. It takes the caller's details and message. It can put calls through to you when you're free.
What hours does call answering cover?
Call answering from the Maggie O'Neill Centre runs 24 hours a day, 7 days a week. When your availability is on, calls can be put through to you. When it's off, the AI takes a message and emails it to you.
How do I get my messages?
After each call, you get an email with a summary, a full transcript and a recording. Every call is also saved in your CRM account.
How is this different from a human answering service?
Services where a person answers often charge a set fee per call, such as £1.50. Call answering from the Maggie O'Neill Centre charges 2p per AI response instead. Most calls are short, so they cost much less.
Do I need a virtual office to use call answering?
No. Call answering works on its own for £39 a month, plus 2p per AI response. Or you can add it to a virtual office plan, from £20 a month.
How do I sign up for call answering?
Fill in the form on this page and say you'd like call answering. You don't need a virtual office plan. The Maggie O'Neill Centre will then set up your calls the way you want, with you.
Add call answering
Fill in the form and say you'd like call answering. We'll reply the same working day and set it up with you.
- No lock-in. Cancel any time with one month's notice.
- Want call answering too? It's £39 a month plus 2p per AI response. We'll set it up with you after you sign up.
- Not sure which plan? Tell us what you need and we'll help you pick.
- Need premises for a Knowsley private hire operator's licence? Knowsley won't accept a virtual office. See our Knowsley operator licence address.
Prefer to talk? Call 0151 482 0408 or WhatsApp 07426 935661.
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